ABOUT OUR SERVICES
Rybak & Associates Medical Transportation, Inc. is Emergency Medical Services State Board (former OMTB) certified, and is a provider for Western Reserve Agency on Aging (WRAA-PASSPORT), CCBDD (Cuyahoga County Board of Developmental Disabilities), Ohio Department of Education (ODE), and My Care Ohio.
We are providing services for schools, adult/children day care centers, hospitals, HMOs, Insurance companies, doctor’s offices, various diagnostic, medical and nursing facilities, dialysis centers, hotels, airlines, travel agencies and private customers.
Our dispatchers are available any time a Rybak Transportation vehicle is on the road. At least one trained supervisor is available 25/7 to manage any issues that may arise.
All vehicles are specifically manufactured for transportation of people with special needs and are capable of accommodating wheelchairs of any configuration. All vehicles are high top with hydraulic lifts, climate controlled. The design and maintenance is approved and continuously inspected by the local State and County Authorities.
When using our service you are never out of touch. Each driver has a two-way radio and a cell phone.
Our dispatch system is fully computerized. All current and advanced reservations are entered in the system as they are received, whether by phone, fax, or e-mail.
Our friendly and experienced operators are trained to courteously and efficiently assist clients in arranging our specialized services.
We are using modern technology to maintain all pertinent information on patients and their individual needs, medical facilities and other destinations, service history, billing preferences, and even specific driver or vehicle requests. All data is recorded, processed, and maintained permanently on our system. We have immediate access to name, address, time, destinations, ordering providers, type of assistance required, type of treatment, diagnosis, driver and vehicle for every job completed or scheduled.
Our drivers are professionals, carefully chosen and thoroughly trained on the road by experienced staff driver-instructors. All drivers are licensed and tested semi-annually by State DMV and other local County or City Authority, they carry Company ID and always uniformed. Special sensitivity training is required before employment. Majority of our drivers underwent special training to work with CCBDD clients.